PRIVACY POLICY
Introduction
E TEAM REMOVALS PTY LTD (ACN 642460115) also referred to as “we”, “our”, “us” is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we manage your personal information in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (E.g. Name, email, address, phone number)
- Information necessary to provide our services
- Communication preferences and correspondence with us
How We Use Your Information
We may use the information we collect to:
- Provide, maintain, and improve our services
- Process your requests
- Communicate with you about our services
- Provide promotional or marketing information for your consideration
- Comply with legal and regulatory requirements
Information Sharing and Disclosure
We may share your information with trusted service providers who assist us in operating our organisation, conducting our services, or providing services to you, provided those parties agree to keep this information confidential.
Overseas Data Transfers
We store and process data using secure cloud hosting providers. Some of our external service providers or server locations may be situated outside of. When data is transferred cross-border, we take reasonable steps to ensure that the overseas recipient handles your personal information in compliance with the Australian Privacy Principles.
Data Security
We take the security of your personal information seriously and implement robust technical and organisational safeguards to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, as no method of transmission over the internet or electronic storage is completely secure, we cannot guarantee absolute security. We remain committed to employing rigorous, proactive measures to safeguard your data at all times.
Cookies
We use cookies to store your preferences and recognise you when you return. Cookies do not identify you personally unless you choose to provide us with your personal information. We also work with third parties like Google and Facebook. They use these cookies to show our advertisements on your social media and online feeds as part of our retargeting campaigns. You can block cookies through your browser settings. However, blocking all cookies, including essential ones, may limit your access to parts of our website.
Problems or Questions
We are committed to resolving your concerns efficiently, fairly, and transparently. If you have a question or complaint about our services or how we handle your personal information, please contact us at info@eteamremovals.com.au so we can investigate and rectify the matter directly with you.
If your complaint relates specifically to a breach of your privacy rights or the Australian Privacy Principles and you remain unsatisfied with our internal response, you may escalate your complaint externally to the privacy regulator:
- Regulator: Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate information
- Object to or restrict certain processing of your information
- Withdraw consent where we rely on consent to process your information
- Opt-out of receiving promotional or direct marketing communications from us at any time by using the 'unsubscribe' functionality or by contacting us directly
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@eteamremovals.com.au
Phone: 1300 383 267
